From Hunting to Farming

Came across an useful article on farming (building relationship with existing customer) and how
the hunting process can provide a short-term boost to bottom line results and how the farming will help sustain longer-term benefits – and greater profitability.

We all know it costs a lot more to acquire a new customer than it does to keep an existing one. So common sense tells us there's inherent value in maintaining relationships with your existing customers

Refer complete article at http://www.myriadinc.com/html/3-5/editorials/prcan-hunt-farm.pdf

Critical task in planning before getting into Tracking???

You are absolutely right if you are thinking on baseline concept.

Baseline is the snapshot of the schedule that can be used as reference point against which you may compare actual progress. It means, your original plan will be treated as baseline.

Follow the URLs to get more insight on Baseline concept

http://www.epmcentral.com/msproject/baselineintro.php

http://www.epmcentral.com/msproject/baselinesave.php

http://www.epmcentral.com/msproject/baselineview.php

or

http://office.microsoft.com/home/video.aspx?assetid=ES102776241033&width=1024&height=768&startindex=0