ITIL Wiki

ITIL Wiki
The ITIL Wiki: All about ITIL 2011 (ITIL V3 2011 Edition)
The ITIL Wiki offers complete coverage of ITIL and the ITIL Service Lifecycle.
Take a look at the following pages on the ITIL stages, including detailed descriptions of the ITIL processes and sub-processes, complete with their inputs and outputs, corresponding ITIL roles, and metrics (KPIs):

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

http://itil.it.utah.edu/index.html

ITSM Community templates download page

Links from Universities and Colleges Information Systems Association (UCISA)

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement